Let’s clear things up.
A few helpful answers before you request your cleaning. For questions about your specific space, our team is just a call away.
Which areas do you serve?
We serve Rogers, Bentonville, Springdale, Fayetteville, Siloam Springs, Bella Vista, Tontitown and surrounding communities in Northwest Arkansas. Contact us to confirm availability for your location.
What is included in a deep cleaning?
Deep cleaning covers accessible surfaces, interior windows and sills, light switches, baseboards and floors. Kitchens include counters, backsplash, stovetop, appliance exteriors, microwave and sink. Bathrooms include mirrors, sinks, toilets, tubs and showers. Fans and light fixtures must be safely accessible; chandeliers are excluded. We confirm the scope for your home before work begins.
What is included in move-in or move-out cleaning?
This service covers empty closets, shelving, cabinets and drawers, along with kitchens, bathrooms, interior windows, sills, baseboards and floors. Windows are not flipped in. Let us know if cabinet fronts need extra attention so we can include it in your quote.
Can I request extra services?
Ask us about oven interiors, refrigerator interiors, cabinet fronts and tops, garages, finished basements, walls or other work beyond your cleaning scope. Carpet cleaning and tile-and-grout cleaning are quoted separately. Extra services must be discussed before scheduling.
Do you bring supplies and equipment?
Yes. Our team brings cleaning products, tools and equipment. Please discuss any special product requirements with us before your cleaning.
How do I request a cleaning?
Complete our quote form or call (479) 856-5044. We will follow up to discuss your cleaning needs, estimate and scheduling. Submitting a request does not confirm an appointment.
How is pricing determined?
Pricing depends on your property, bedrooms and bathrooms, condition, service scope and the time needed. We confirm the estimate directly with you. If additional time is needed, we discuss it with you before adding it; additional charges require your approval.
When will the team arrive?
The current scheduling policy allows a two-hour arrival window to accommodate traffic, parking and other delays. We confirm the arrival window when your cleaning is scheduled.
How should I prepare my space?
Put away loose items that block access, clear dishes from the kitchen and secure sensitive belongings. Running water, electricity, working lighting and comfortable heating or air conditioning must be available.
Are there items you do not clean?
Standard cleaning does not include pet waste, pest or rodent cleanup, heavy debris, furniture moving, linen changes, delicate light bulbs or areas beyond safe reach with a three-step ladder or extension duster. Appliances must be emptied for interior cleaning. Biohazards and other specialized work require direct discussion and a separately confirmed scope. Ask us to clarify dishes, walls or other special requests before scheduling.
Can other contractors be there during cleaning?
Please schedule cleaning when other contractors and movers will not be working in the space. Under the current policy, the team may leave and the full cleaning charge may apply if other contractors are present. Confirm access and timing with us in advance.
What is your refund policy?
The current policy does not provide monetary refunds. Contact Rivera directly to discuss any concerns about your cleaning.
Your space.
Our care.
Tell us what you need cleaned. We’ll follow up with a quote and talk through the next steps.
(479) 856-5044Prefer to talk? Give our team a call.